We count the 30-day monitoring period starting from the handover of the implementation. If we do not resolve a reported error in our integration—covered by the agreed-upon tests—within this period, we will refund the actual amount paid for:

• Google tool configuration services;
• Google Integrator and Cookie Manager purchased from PrestaShow specifically for this implementation.

The refund does not include previously held licenses. The scope and terms of the warranty for the optional Feeder and Merchant Center extension are specified in its quote.

Warranty conditions: up-to-date modules, access to the store and Google accounts required for testing and corrections, reporting via HelpDesk during the observation period, and no unauthorized changes to measurement by third parties.

The guarantee applies to implementation errors. It does not cover limitations resulting from customer consents, browser restrictions, or Google policies, nor does it cover campaign results. The availability of remarketing and modeling also depends on traffic and account eligibility.

Submit a support ticket regarding the implementation to the PrestaShow HelpDesk. Describe the problem; providing sample transaction IDs, dates, or screenshots will help us diagnose the issue. We will review the ticket, make the necessary corrections, and repeat the agreed-upon tests.

A ticket submitted on the last day of monitoring is also covered by the warranty. The 30-day period does not close an open case. If we are unable to resolve a warranty-covered error, we will process a refund.

Before we begin, we define test scenarios for your store. We verify:

• e-commerce events, as well as the transaction ID, value, and currency in GA4;
• tracking of paid orders without returning from the payment gateway and the absence of duplicates in the tested scenarios;
• returns handling in GA4 and traffic source settings;
• the status of consents before and after a customer’s selection in Tag Assistant;
• conversion data transmission, Enhanced Conversions, and remarketing list configuration.

We use, among other tools, GA4 DebugView, GA4 reports, Tag Assistant, and Google Ads diagnostics. We document the test results upon handover of the implementation.

Not always. Systems differ in terms of, among other things, how sales are attributed, conversion windows, and data processing times. Customer consent also affects the measurements. We investigate the causes of discrepancies and correct integration errors.

This is a component of the technical consent management process that adapts the behavior of Google tags to the customer’s choices. The store’s full compliance also depends on how consent is obtained, the documentation, and the data processing policies.

Yes—the modifications needed for measurement in the agreed-upon implementation are included in the price. We verify them before purchase, even in the case of a custom checkout. We inform you of any critical issues with the store before we begin working together.

The basic scope includes setting up tracking. We charge separately for configuring Google Merchant Center and the product feed using the PrestaShop Feeder module. With this extension, we ensure that product IDs are consistent across GA4 and Google Ads. Campaign management and the advertising budget are not included in the service price.

Yes. We can handle the technical side under your brand using a white-label model. You manage the project and handle client communications, while we set up the integration. We’ll work out the terms on a case-by-case basis.