PrestaShow Care - a guarantee for your store

Guarantee of support and professional assistance

What is PrestaShow Care?

It's a subscription in which we combine monitoring, security, technical support and store development. Instead of reacting after a failure, we act proactively and keep your store in good shape.

Who is care for?

For stores that want peace of mind, continuity of sales and a permanent technical partner. Especially if the store is already making money, has integrations, lots of traffic or was once "extinguished" after incidents.

What do you get as part of the subscription?

You get constant care: we monitor, secure, repair and develop. You know who is responsible for the store and you have a clear process for notifications and priorities.

Values that make it worthwhile to cooperate with us

Details of the solution

Proactive monitoring of your store and server

We integrate your store with our proprietary monitoring system. We analyze key elements: availability, errors, performance, CRON tasks and "strange behavior" in logs, files and database.

Development - support in conversion optimization

We carry out development work: UX improvements, store acceleration, automations, SEO fixes and conversion-enhancing elements. The store not only runs stably, but develops in the right direction.

Guaranteed availability of the team

We solve technical problems and perform programming tasks related to the store, modules, template and server. You get real technical support, without "bouncing the ball" between suppliers.

Transparent cooperation without chaos

We conduct communication and implementation in an orderly process: tasks in the ticket system, collaboration on code in the code control system (Git) and automation of implementations by CI/CD. You have visibility into the full work history, easier testing and safer release of changes to production.

PrestaShow Care - how to start using it?

Care works on a monthly subscription model, with clear scope and priorities. We count the start from the moment you assign care to your domain, and we complete the work in an established process (application → analysis → implementation).

• Work is performed according to the agreed hourly rate.
• 1-month notice period.
• Contact us before buying a subscription - we will take care of the store only after the details are agreed.

Call
+48 506 312 999

Write
[email protected]

Why having a store on PrestaShop, support and assistance are so important?

Many failures and technical problems appear suddenly - at crucial moments, such as during a sales campaign. In such situations, response time is the most important. With PrestaShop Care support, you are guaranteed not to be left alone - the team of specialists will respond quickly, predictably and in a manner based on DevOps procedures.

In addition, with an assigned project manager, you get a committed partner in the development of your store. This is a person who knows the context of your business, understands your priorities and can recommend actions in line with UX and eCommerce best practices. You don't have to explain anything from scratch every time - the entire project context is already known to the team. This speeds up the execution of the work and minimizes the risk of mistakes.

Presta support is not a cost - it's an investment in the stability, security and scalability of your online business.

Who benefits from our PrestaShop support?

Our services are aimed at owners and managers of online stores that sell on the PrestaShop system. These are the people who are responsible for the development, stability and security of the eCommerce platform, for whom predictability of costs, timeliness of tasks and access to an experienced technical team are important.

PrestaShop Care is used by companies in various industries - both those based on the sale of physical and digital products. Among our clients are stores specializing in assortment:

• furniture and home furnishings,
• agriculture and gardening,
• textile and textiles,
• tools and construction,
• cosmetics, supplements and drugstore,
• electronics and technology,
• digital goods - e-books, software, online courses,
• sports and outdoor,
• manufacturing and industry - including in the B2B model.

These are entities that need a technology partner, not just a provider of programming hours. We provide PrestaShop support to brands that understand the importance of fast support, technical precision and business continuity.

Why should you choose just our PrestaShop support?

Behind our PrestaShop support is a team of a dozen people: developers, DevOps, UX/UI designers, business analysts and project managers. These are not freelancers - they are a permanent, close-knit team that works together based on common procedures, tools and quality standards.

We also have experience in international sales. We specialize in implementations for foreign markets - both in B2C and B2B models. We are well aware of the differences in technical and formal requirements between the markets of Western Europe, Scandinavia, the US and Poland.

We take into account issues related to languages, currencies, VAT rates, shopping cart logic, as well as integrations with local payment systems and logistics. Choose reliable and dedicated PrestaShop support.

PrestaShop technical support - FAQ

• How can you contact us?

We handle requests through a dedicated support panel. For issues that require strategic consultation or ongoing coordination - contact is also possible by phone and online.

• What will I gain by choosing PrestaShop Care?

First of all: predictability, reduced response time in crisis situations and a committed technology partner. The support doesn't stop at solving the problem - the team analyzes the context, business priorities and recommends actions in line with DevOps and UX best practices.

• Do you offer support for stores with international sales?

Yes. We have experience in handling projects for foreign markets, including Western Europe, Scandinavia and the US. We take into account local differences: VAT rates, currencies, languages, integrations with payments and logistics. Multilingual stores, multi-currency or complex shopping carts - these are standard in our work.