The FAQ (Frequently Asked Questions) section of online and eCommerce stores is a section that provides answers to the most frequently asked questions by customers. Its main purpose is to dispel users' doubts and make it easier for them to make a purchasing decision without having to contact store staff. Save
FAQ categories
Categories organize FAQ entries and make it easy to display similar entries in different areas of your store.
FAQ entries
Create as many FAQ entries as you like - provide a question and an answer, then link the entry to products in your store, for example.
Knowledge Base
Knowledge Base is a sub-page with a friendly URL, which contains categories and FAQ entries that you have marked as "Show in Knowledge Base".
1
Create FAQ categories
Organize FAQ entries in a logical way.
2
Create FAQ entries
It will take you a few moments.
3
Link the FAQs to the product catalog
and with other pages of the store. Done!
In the FAQ section, post answers to questions that come up most often on your email, support panel and during conversations with customers.
Sample questions in the FAQ section
- What are the payment options?
- How long does delivery take?
- Can I return the goods?
- How do I choose the right size?
- Can I place an order without registration?
Technical Requirements
- PHP 7.1 - 8.x
- Server extension ionCube Loader
- PrestaShop Importer only: PHP libxml version > 2.9.3
- PrestaShop Facebook Integrator only: PHP 7.2 or higher
- PrestaShop VAT Validator only: PHP SOAP
Support = Updates + HelpDesk
You get 90 days (3 months) access to the complete PrestaShow support package.
Module updates
Modules will inform you about available updates. Read the changelog and perform a 1-click module update directly from your store.
HelpDesk panel
This is the panel where we will provide you with help. On HelpDesk you can report problems, order free module installation and updates, and order modifications and custom programming work.
Extend support
After support expires, you can use the module without any restrictions. You can extend your support access at any time you need it.
Knowledge Base & FAQ
Free forever
The knowledge base is available to everyone. You will find module documentation as well as instructions, videos and answers to frequently asked questions.
Lifetime license for the module
- You can use the module without limitation in 1 store = 1 domain.
- You can use an additional domain, e.g. for developer copy.
- For a small fee you can change the domain for the module yourself.
Additional domains for Multistore
- All our modules support PrestaShop Multistore.
- Supporting unlimited domains for PrestaShop Multistore requires purchasing multistore support for the module.
Modifying the code
- The module code related to the integration with the store and the design (.tpl, .css, .js) has open source code and you can modify it freely.
- The module's source code (.php) is encrypted with ionCube, and modifying it will void the warranty.
Demo - test the module
- You can test the module in our demo store.
- You can find the link to the demo store in the top section of ⬆️.
- If you have any problems with the operation of the demo, please contact us
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